3CX appoints Factis as distributor for Portugal

A 3CX (www.3cx.com.br), empresa responsável pelo desenvolvimento internacional do 3CX Phone System para Windows que conta já com vários prémios obtidos, anunciou um acordo de canal com a pioneira do 3CX em Portugal, a FACTIS (www.factis.pt). A FACTIS irá encarregar-se da distribuição do 3CX IP PBX a uma rede de parceiros própria, aos quais fornecerá todo o apoio no sentido de garantir a entrega de soluções VoIP completas aos seus Clientes. A principal missão da FACTIS será a de colocar este sistema telefónico inovador como uma referência de facto no mercado português do VoIP.

“Na 3CX estamos bastante contentes por trabalhar com a FACTIS. A FACTIS tem bastante experiência na área de VoIP e é reconhecida em Portugal. Consideramo-la uma excelente empresa para uma parceria que nos permita penetrar no mercado Português” disse Nick Galea, CEO da 3CX.

João Fonte, CEO da FACTIS disse “Com a adição do 3CX Phone System ao nosso portfolio de produtos e soluções e com o investimento que entretanto efectuámos no treino dos nossos colaboradores, estamos agora em posição de oferecer aos nossos revendedores acesso ao mercado emergente dos sistemas telefónicos VoIP baseados em Windows. O 3CX IP PBX é muito simples de gerir para administradores de rede na medida em que se integra perfeitamente na infra-estrutura de rede Windows, fazendo dele o produto ideal para os nossos Clientes e parceiros.

O 3CX Phone System para Windows é baseado no standard SIP e suporta os equipamentos comuns disponíveis no mercado - Telefones SIP, Gateways VoIP, Service Providers VoIP e linhas tradicionais PSTN. É uma alternativa bastante escalável e de fácil instalação às soluções baseadas em PABX proprietárias, ao mesmo tempo que permite o acesso a uma vasta gama de funcionalidades avançadas, redução drástica dos custos de telecomunicações, melhora a mobilidade e a produtividade dos colaboradores.

Acerca da 3CX

A 3CX é uma empresa internacional de desenvolvimento de software de telecomunicações com sede na Europa e escritórios no Reino Unido, EUA, Alemanha, Chipre, Malta, Austrália e Hong Kong. É Gold Partner da Microsoft e é constituída por uma equipa com vasta experiência em gestão e desenvolvimento. O seu produto, o 3CX Phone System para Windows, recebeu a certificação para Windows Server 2003, assim como vários prémios como reconhecimento do compromisso da empresa com a inovação e qualidade, destacando-se: Windowsnetworking.com Gold Award, o Communications Solutions 2007 Award, o Windows IT Pro magazine 2008 Editor's Best Award e um Best Buy Award da Computer Shopper Magazine.

Mais informação disponível em www.3cx.com e no Blog 3CX VoIP.

Acerca da FACTIS

Criada em 1995, a FACTIS é uma empresa Portuguesa de serviços de Engenharia e Tecnologias de Informação baseada em Lisboa e com cobertura nacional, incluíndo os arquipélagos da Madeira e dos Açores. Promovendo soluções de sistemas e telecomunicações assim como serviços de suporte, a FACTIS é uma empresa orientada para o Cliente com um objectivo específico: construir relações fortes a longo prazo com Clientes e parceiros. No sentido de melhor servir e responder às necessidades dos seus Clientes está organizada em Áreas de Negócio Funcionais - Outsourcing e Projectos Especiais, Engenharia e Soluções de Infra-estrutura e Consultoria e Soluções de Software.

Para cada produto ou solução, a FACTIS desenvolve um modelo de negócio específico adequado ao mercado local.

SIP call setup overview & ports used

This VoIP video is a high level overview of SIP Call setup and the ports involved.



Visit the 3CX blog for more Voip nuggets.

3CX & Voxitas announce interoperability and end to end VoIP solution

3CX, developer of an innovative VoIP PBX for Windows announces a 5% discount* for companies using the Voxitas Nationwide Network.

Atlanta, 20 January, 2009 – 3CX (www.3cx.com), the international developer of the multi-awarded 3CX Phone System for Windows, and Voxitas (www.voxitas.com), a leading business class VoIP national service provider, have announced a alliance providing a fully integrated business grade voice solution using VoIP (voice over IP).

Companies can now use 3CX IP PBX for Windows together with the Voxitas business grade VoIP service and know that full interoperability testing has been performed and that both companies will fully support customers in deploying this solution.

In addition, Voxitas users can avail themselves of a special offer in which 5% will be given upon purchase of 3CX Phone System. They can acquire 3CX Phone System through the worldwide partner network of 3CX.*

“We are pleased to have achieved comprehensive interoperability testing with Voxitas”, said Nick Galea, CEO of 3CX. "Voxitas is a leading VoIP provider and the solution comprising Voxitas and 3CX Phone System for Windows delivers a great value and innovative IP telephony solution that enables businesses to reduce call costs and boost productivity."

“We are excited to partner with an award-winning IP PBX such as 3CX”, said Michael Morey, VOXITAS CEO. “The combined solution gives affordable access to a first-rate and innovative VoIP solution for businesses. With the addition of the 3CX IP PBX certification to our portfolio, we are now in the position to offer our resellers access to the booming Windows-based VoIP telephone system market”

Voxitas offers Business Class Voice Services over our latency optimized private network. Products like SIP Trunking, Virtual PRI, LD Services, DID’s, Toll Free Numbers, and much more, all securing low call rates. This is brought together with 3CX software-based IP PBX, a phone system that is extremely simple to install and configure, and yet includes advance features such as integrated fax server, phone provisioning, and unified messaging.

* Offer expires on 31st March 2009 and may be extended at the discretion of 3CX.
Discount requests are to be channelled via Voxitas for validation.

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the Cyprus, USA, UK and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, developed specifically for the SMB market has earned Windows Server 2003 Certification and has received numerous awards, including TMC Labs 2007 Innovation Award, The Windowsnetworking.com Gold Award, as well as the IT EXPO Best of Show award 2007 and the INTERNET Telephony Magazine Product of the Year Award, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with offices in four countries and localized information available in various languages. For more information visit www.3cx.com.

About Voxitas

Established in 2001, Voxitas, (http://www.voxitas.com) is a nationwide business class VoIP service provider for enterprise and contact center clients. Using SIP trunking technology, Voxitas delivers the best in voice quality, disaster recovery capabilities, intelligent call distribution, and Fax over IP. Select our TrueVoice product for dial tone replacement and/or a backup to your traditional telephony services. Combine our SIP Trunks with a certified IP phone system for Business Class local and long distance phone service. Voxitas SIP Trunks are delivered across the Public Internet or for true Voice Optimized Business Class Quality select our True Connection T1 service. (Higher speeds also available including T3 and Ethernet in select markets).

Understanding the 3CX Phone System server activity log

This VoIP nugget explains how to interpret the 3CX Phone System server status logs. The nugget walks you through the setup and tear down of a phone call, explaining the messages that are generated along the way.
This nugget is an excellent way to learn how to use the server status logs to troubleshoot problems.



See the 3CX blog for more Voip training videos.

Nimbuzz Signs Distribution Deal

VoIP provider Nimbuzz has signed a distribution deal with Spice Mobiles, an nnovative handsets maker in India. Spice Mobile handsets will now come preloaded with the Nimbuzz application.

“We are growing at a record pace at VoIP, adding around 20,000 new users per day. Our community appeals to handset manufacturers as they benefit from global and local IM and Social Network community integration and comprehensive feature set - at a substantially accelerated speed to market, and without incurring additional overhead costs. This deal ensures significant market penetration for Nimbuzz across the APAC territories and we will be working closely with Spice Mobiles to encourage future shipment of new handsets,” said Nimbuzz CEO Evert-Jaap Lugt.

Read more about it here.

3CX Phone System v7.0 Delivers on Mobility Promise

New interface and advanced call rules allow flexible configuration of users’ extensions

London – 8 December 2008 - 3CX (www.3cx.com) the international developer of telecommunications software has announced the roll out of version 7.0 of 3CX Phone System for Windows. The new version comes with a revamped design aimed at making its already user-friendly Management Console and User Interface even easier to work with; whilst effectively delivering more mobility to users by empowering them to configure their own extensions with advanced call handling rules based on caller ID and time of call.

Nick Galea, CEO at 3CX said that these improvements are building on the company’s strategy to deliver a software-based IP PBX / ISDN telefooncentrale that is easy to manage and use. “One of the things we discovered from listening to our customers is that VoIP phone system users want more flexibility in managing their incoming calls. By allowing call rules to be configured based on caller ID, time received and type of call, users can break free from the office and have more mobility. For example, after-hour calls from important customers can be routed to a mobile phone, whereas all other calls can go to voice mail” Galea said; adding that with the new call handling rules also come many added functionalities such as a new management console and a new configuration wizard.

Furthermore, 3CX version 7.0 is an example of better Windows integration in an IP PBX environment. “By replacing the use of technologies such as Apache and PHP with IIS and .NET, adding support for PBX virtualization in Hyper V, resolving inbound calls to MS Outlook contacts, and incorporating Windows management tools for better monitoring, we are taking a step forward towards further integration of 3CX Phone System with Microsoft Windows”, added Nick Galea.

3CX Phone System for Windows allows businesses to completely break free from the restrictions of expensive hardware-based, proprietary phone systems. It also ships with many other enterprise-level features that help businesses enjoy substantial productivity and efficiency gains.

Key new features of 3CX Phone System for Windows version 7.0

• Revamped Web Management Console and User Interface
• Added support for running as a virtual instance in Hyper V
• New configuration wizard
• Advanced call forwarding and call queue rules
• Resolve inbound calls to MS Outlook contacts
• Support for Sangoma cards
• Integration of Microsoft Web server, .NET and Windows management tools
• .NET API
• Optimized system performance to handle 50,000+ calls per day

A video presentation on 3CX Phone System for Windows v7.0 is available from: http://www.youtube.com/watch?v=irUmoGQqMa8

One Free edition and four Commercial editions: Mini, Small Business, Pro and Enterprise

3CX Phone System is available in five editions. The Free edition can handle up to 4 simultaneous calls, whereas, the Commercial editions have a more extensive feature set and concurrent call capacity that can be expanded with upgrade packs. A detailed edition comparison table can be found on http://www.3cx.com/phone-system/edition-comparison.html.

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, developed specifically for the SMB (small & medium business) market, has earned Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. 3CX maintains a global presence with localized information available in various languages. For more information, visit www.3cx.com.

3CX Appoints VoIPon as Distributor

Partnership will make 3CX Phone System for Windows cost-effective VoIP telephony offer available to more UK businesses

London, 26 November 2008 – 3CX (www.3cx.com), the international developer of the award-winning 3CX Phone System for Windows has announced a distribution agreement with VoIPon (www.voipon.co.uk), a business to business distributor of the highest quality voice over IP solutions. VoIPon aims to promote the distribution of 3CX IP PBX to further establish the innovative phone system as a key player in the VoIP market in the United Kingdom.

“We are delighted to be partnering with VoIPon, a renowned distributor in the UK. Their vast network and expertise in VoIP, as well as, their talent to proactively sell and support IP PBX solutions in the British market make them a perfect distribution partner for 3CX,” said Nick Galea, CEO at 3CX.

Alexis Argent, Sales Manager at VoIPon Solutions said, “With the addition of 3CX Phone System for Windows to our portfolio, we are now in the position to offer our resellers access to the booming Windows-based VoIP telephone system market. 3CX IP PBX is easy to manage by system administrators as it integrates well with Windows Network infrastructure, making it an ideal product for our customers and resellers.”

3CX Phone System for Windows is based on the SIP standard and supports most popular SIP phones like Aastra, Snom and Polycom, VoIP Gateways like Grandstream and , VoIP service providers and PSTN phone lines. It offers a scalable and easy to install alternative to proprietary PABX telephony solutions; whilst giving businesses access to a full set of advanced telephony features that allow them to reduce telecommunications costs by enhancing staff’s mobility and productivity.

About 3CX

3CX is an international developer of telecommunications software, headquartered in Europe with offices in the UK, USA, Germany, Cyprus, Malta, Australia and Hong Kong. It is a Microsoft Gold Certified partner and is backed by an experienced management and development team. Its product, 3CX Phone System for Windows, has earned

Windows Server 2003 Certification and has received numerous awards, including The Windowsnetworking.com Gold Award, the Communications Solutions 2007 Award, the Windows IT Pro magazine 2008 Editor’s Best Award and a Best Buy Award by Computer Shopper Magazine, all in recognition to the company’s commitment to innovation and quality. For more information visit www.3cx.com and 3CX VoIP Blog.

About VoIPon Solutions

VoIPon is a trading division of Keison International Ltd, which has been successfully distributing industrial products around the world for over 20 years. VoIPon utilises this experience in the rapidly expanding area of voice over IP telecommunications technology. Since 2005, VoIP on has gone from strength to strength, growing rapidly year on year by diversifying their product portfolio and building ongoing relationships with manufacturers and re-sellers, cementing their reputation as one of the most progressive companies in their field. VoIPon’s portfolio features the widest range of market leading brands available today. VoIPon shares the industry's vision, and believes in this market's potential, due to the multiple innovations and benefits available through VoIP. VoIPon is accredited to both ISO 9001:2000 and ISO 14001:2004 Quality and Environmental international standards.