Wednesday, February 12, 2014

Switch to VoIP Today and Start Saving Money

Never heard of VoIP before? Have a quick read to get an idea about it, and see how your business could benefit from it money wise.

VoIP or Voice over Internet Protocol is a phone service that works over the internet. You can get your phone service delivered through your internet connection instead of your local provider. By adding voice to a data network you will minimize your costs.

Why pay more for a service that offers less? You can use the internet network to carry both voice and data, eliminating the need for a dedicated phone line. If you are reading this, I am sure that your offices are online and most probably with high quality internet capabilities, then why not carry VoIP at minimal cost? VoIP to VoIP phone calls are free and can also deliver features such as call forwarding, call waiting, voice mail, three-way calling at much more lower costs than traditional phone services.

Well what are you waiting for? More businesses are switching to VoIP every day and leveraging the technology for all it’s worth. I am sure you’ll enjoy immediate benefits and savings

Tuesday, January 28, 2014

Cisco 7940 IP Phones have a new boss : 3CX Phone System 12

Cut the monthly Cisco Call Manager costs whilst retaining the CISCO 7940 IP Phones by provisioning your Cisco IP Phone with 3CX Phone System for Windows.
3CX Phone System can be provisioned with Cisco 7940 IP Phones, and allow users to reduce their maintenance costs. This post will take you through the benefits of using 3CX Phone System with Cisco 7940.
Cisco 7940 IP phones stand proud on many a desk - they are good quality and look surprisingly good despite their age. Their problem - The Cisco Call Manager behind them; Cumbersome to manage, expensive to expand and yearly maintenance price is scary.
The solution - 3CX Phone System 12 - a modern IP PBX that will unify your communications whilst leverage your existing CISCO 7940 / 7960 investment.

3CX is cheaper than yearly CISCO Call Manager maintenance

A new 3CX Phone System license is actually cheaper in most cases than renewing your CISCO Call Manager license. And that’s not factoring in any consultancy fees that you might need to keep CISCO Call Manager running or any expansion costs you might have during the year such as adding or replacing phones. You’ll gain a whole host of features such as softphones for Android, iPhone, Windows and MAC - free of charge.

Reduce Deployment Cost & Retraining

By using your existing CISCO 7940 / 7960 phones you will not only save greatly on the purchase of new IP Phones; You will also make deployment a lot easier. There is no need to go into each office and replace the phone. Especially in larger installations this can be a consideration. You will not need to retrain users - they will continue to use their trusted CISCO 7940 phones as they did before.

Expand your system with any IP Phones

Once you have migrated to 3CX you can expand your system with any popular IP Phone. Of course you can choose to buy new or refurbished CISCO 7940 / 7960 phones, but you can mix and match in more modern and cost effective IP Phones such as from snom or Yealink. Leverage SIP trunks, VoIP Gateways, softphones from popular vendors more easily and much more cost effectively.

How it works

The process is straightforward:
  1. Deploy 3CX Phone System for Windows. You can download 3CX here.
  2. You will need to “SIP” your CISCO 7940 phones. CISCO Call Manager uses the proprietary SCCP protocol rather than the standard SIP protocol. Using a straight forward process you can upgrade your CISCO 7940 phones to SIP. A detailed guide can be found here.
  3. Provision your phones for 3CX as described in this detailed configuration guide:
So this year, give iconic Cisco 7940 IP Phones a new lease of life with 3CX Phone System 12!

Friday, January 17, 2014

3CX and beroNet Connect to Guarantee Full Support for Partners and Customers

Strategic partnership combines 3CX’s award-winning Windows-based IP PBX with beroNet’s VoIP Gateways for a fully interoperable enterprise unified communications solution.

LONDON UK and BERLIN, GERMANY, 15 JANUARY 2014 – 3CX, developer of the award-winning Windows VoIP PBX 3CX Phone System, and beroNet, a German-based gateway manufacturer, announce that through their strategic partnership, beroNet gateways are fully interoperable with 3CX Phone System, guaranteeing 3CX customers and resellers full support.

“beroNet is a highly regarded European gateway manufacturer and this cooperation allows us to offer our customers a front-line, best of breed PBX solution. This partnership provides an unwavering guarantee to all our customers and partners that 3CX Phone System is fully supported by both companies, and thus provides them with peace of mind,” said Nick Galea, 3CX CEO.

“3CX is the world’s most innovative Windows based PBX system and it’s our aim to provide our partners and customers with quality gateways to accompany this renowned UC solution. Together, beroNet and 3CX will ensure that our gateways are fully tested with 3CX Phone System before their release, thus ensuring the entire beroNet line of gateways fit in seamlessly with 3CX,” said Christian Richter, beroNet, CEO.
Guaranteed Interop between beroNet Gateways and 3CX Phone System

The 3CX and beroNet partnership provides advanced integration and full interoperability between 3CX Phone System and beroNet gateways. All firmware will be tested on 3CX Phone System before its release, giving partners and customers peace of mind. 3CX and beroNet will work together to ensure that the gateways are automatically configured with 3CX Phone System and that any interoperability issues which may occur will be solved.
Gateways – Still a Necessity

Even though VoIP is very popular, many businesses still prefer to use their existing phone lines. Some businesses may need their VoIP phone system integrated with their existing telephony equipment and fax. There is no other way to achieve this without using a VoIP gateway.

beroNet gateways are known for their high quality standards and provide 3CX Phone System users with the ability to virtualize 3CX Phone System with Hyper-V or VMware. In the event of hardware failure, 3CX Phone System continues to run and processing usage is reduced. For businesses that want to leverage SIP trunks and break free from their proprietary PBX but at the same time use their existing phone lines, beroNet gateways are the ideal solution.

Review the social media version of this press release which includes press contact details, core facts, additional images and content.

About 3CX (
3CX is the developer of 3CX Phone System which is an open standard unified communications platform for Windows that works with standard SIP phones and replaces any proprietary PBX. 3CX Phone System is more manageable than standard PBX systems and delivers substantial cost savings while increasing productivity. Some of the world’s leading companies and organizations use the 3CX Phone System, including Boeing, the Caterham F1 Team, Intercontinental Hotels & Resorts, Harley Davidson, and MIT.

3CX was named a CRN Emerging Vendor in 2011 and 2012 and has been awarded CRN’s 5-Star Partner Program rating in 2013. 3CX has also been awarded Windows Server Certification and won the Gold Award, the Windows IT Pro 2008 Editor’s Best Award and a Best Buy Award from Computer Shopper.

3CX has offices in Australia, Cyprus, Germany, Hong Kong, Malta, South Africa, the UK and the U.S. Visit us at:, and on Facebook at:

About beroNet (
beroNet is a German company founded in 2002 by 3 engineering entrepreneurs and is a recognized expert in the development of products and technologies for both the enterprise and service provider markets that enable reliable and efficient VoIP, ISDN, Analog & GSM connectivity technologies and through access devices engineered and manufactured in Germany.

beroNet is emerging as the leading designer and manufacturer for low density, high density PSTN & GSM VoIP access technologies through VoIP Gateways and PCI / PCIe Cards and products that are gaining both in dominance and preference by a growing number of PBX, Open Source, Call Center and IVR integrators as well as PBX equipment manufacturers and operators.

beroNet is dedicated to advanced VoIP telephony solutions. We work towards the evolution and embrace of next generation IP communications: technologies that combine the best of the Internet with the best of the existing fixed and wireless telephony infrastructure, breaking down the barriers to communications and making it easier for people and businesses everywhere and anywhere to communicate.

Thursday, January 19, 2012

How Can You Manage Mobile Phones?

If you've handed out many Android mobile phones to your employees, how do you make sure they aren't being abused? How do you manage each device, install or remove apps without spending an age doing so?

3CX Mobile Device Manager allows you to easily manage your Android devices by being able to carry out mobile device operations (such as being able to deploy apps) to individual or groups of devices simultaneously. Using an online mobile device manager is the easiest way to keep track all of your apps and you can manage your phones from anywhere in the world via an online dashboard.

You can easily manage mobile security, alerts, and message your employees via the online dashboard. Android tracking allows you to view the routes employees have taken and see their real time locations within Google Maps.

Using a mobile device management system takes the nightmare out of managing many mobile devices - for more information, visit

Monday, December 19, 2011

3CX Release Service Pack 5

3CX recently announced Service Pack 5 for 3CX Phone System 10. It has several bug fixes that focus on 3CX Wallboard issues and it also introduces a new feature where you can hide caller ID information for external calls in 3CX MyPhone (Incoming and Outgoing). Calls made or received from these extensions will show ‘Private Number’ on other users’ 3CX MyPhone instances. The update is easily installed from your 3CX Management Console 3CX Phone System Updates node.

Here's a full list of the changes:

New: The ability to hide caller ID information for external calls in 3CX MyPhone (Incoming and Outgoing). Calls made or received from these extensions will show ‘Private Number’ on other users’ 3CX MyPhone. To enable this feature, click on Extensions, Edit extensions, Options, and enable the option “Hide CID Information in 3CX MyPhone”

Fixed: 3CX Wallboard – Abandoned call statistics now show total abandoned/failed queue calls.
Fixed: 3CX Wallboard – Callback calls were not added to total calls. Failed callbacks were not adding up properly.
Fixed: 3CX Wallboard – Windows firewall exception for Abyss installations was not implemented (port 4516 TCP) – requires full installation. (You can do this manually from Control Panel/Windows Firewall/Allowed programs/Add port 4516 TCP.
Fixed: Statistics were not being displayed in 3CX Wallboard.
Fixed: Call Reporter – Call records for the Russian timezone are now displayed correctly
Fixed: Issue in 3CX Updater not able to update because of zlib1.dll
Fixed: Validation in Dial Codes page – Dial Codes cannot contain the # sign. Only * and numbers are allowed. Dial codes have to be unique.
Fixed: Desktop components installation clean-up of My Documents folder on un-installation.
Fixed: 3CX MyPhone – Sometimes agents in queues were being displayed with incorrect logged in or logged out status.
Fixed: Answered calls in 3CX MyPhone Queues Tab were not counted correctly for certain calls.
Fixed: Missed, dialed and received calls in the 3CX MyPhone Call History tab were displayed with incorrect time details.
Fixed: Bug in Caller ID for external calls via VoIP Provider/PSTN Gateways that forward to an internal extension with ‘Ring My Mobile Simultaneously’.
Fixed: Variables in outbound parameters for $OutboundCallerID and $OriginatorCallerID are now respected in ‘Ring my Mobile’ calls and ‘Rebound’ calls
Fixed: Select a multiple number of extensions and apply BLF key configurations to all selected extensions. Respective provisioning files are now updated.

Improved: Cisco SPA phone provisioning template – Set “Referrer Bye Delay” = 0. After a failed blind transfer, the first 4 seconds of audio were missing and after a successful blind transfer, the transferrer remained connected for 4 seconds.

Wednesday, November 2, 2011

3CX Named a 2011 CRN Emerging Technology Vendor

3CX, the international telecommunications company who develops Windows-based PBX software, has announced its selection as a 2011 CRN Emerging Technology Vendor. The annual list features the most innovative vendors who not only deliver technology that is easy to use, but can generate the high margins solution providers require. 3CX has been added to the list due to its product, 3CX Phone System.

3CX Phone System for Windows drew praise for providing a high-value, low-cost VoIP IP PBX that’s software-based and provides unified communications. It uses the Open SIP Standard, meaning that 3CX Phone System is easy to manage and works with any SIP IP phones. 3CX runs on a standard Windows computer and can be virtualized. It is much cheaper to purchase and scale when compared with proprietary phone systems. For instance, adds and moves can be done in seconds with the 3CX web interface. Being an IP-based PBX means that there’s no need for separate wiring as all phones use the existing computer network.

Businesses also save money with 3CX on their telephone administration costs, as it works with leading VoIP providers and allows users to make and receive calls via Skype. It improves employees’ productivity with desktop call control presence. 3CX delivers mobility to employees by allowing them to work from home via remote extensions.

The 3CX Channel Program is open to all IT and telecoms solutions providers and gives an excellent opportunity for resellers to leverage their Windows skills so as to tap into a completely new market. 3CX Partners generate profitable recurring income as they resell 3CX products and their own services to existing customers, whilst also targeting new customers. The roll-out involves software / hardware sales and provides the opportunity for consultancy.

Benefits of the 3CX Partner Program include access to free products and technology. Numerous free partner training events held worldwide each year and direct access to the 3CX Support Team assists 3CX Partners so that they can, in turn, assist their customers.

“Enabling customers with the tools and strategies to solve real business problems has always been a priority to solution providers. The market has grown increasingly competitive over the years; so too has the demand for innovative, channel-friendly technologies.” said Kelley Damore, VP, Editorial Director, Everything Channel. “From the cloud to semantic technology, this year’s list of Emerging Technology Vendors highlights the emphasis on innovation and ease of use that has been the hallmark of any successful channel offering.”

“We are proud to have been included in this year’s CRN Emerging Technology Vendor list. 3CX continues to lead the market for Windows based IP PBX solutions. Companies are switching to 3CX Phone System as it allows them to make huge savings on their monthly telecoms bills and provides rich features,” said Nick Galea, 3CX CEO. “3CX is a 100% channel company, providing an excellent opportunity for IT specialists to resell a high-value, low-cost PBX solution, as well as bundle in hardware and consultancy services to their existing and new customers. 3CX provides all the tools needed for our channel partners to be successful.”

Monday, May 16, 2011

3CX and Grandstream Announce Strategic Partnership

Tighter Integration Between Products to Deliver Best in Class SME Phone System

3CX, the international developer of the award-winning 3CX Phone System for Windows and Grandstream, a leading designer and manufacturer of next generation IP Voice and Video products for broadband networks, announced today a strategic partnership. Under the terms of the agreement, 3CX will become one of the preferred PBX partners of Grandstream, and 3CX will fully certify and integrate Grandstream’s broad portfolio of IP phones, gateways and multimedia phones, allowing for customers to easily provision and manage Grandstream phones from the 3CX Management console. With the integration, initial configuration and setup of a complete phone system will be much easier and ongoing management will be reduced. 3CX and Grandstream will also commit to advanced feature development and providing end-to-end support to customers, giving companies peace of mind that the complete solution is supported by both companies.

“We are pleased to establish a partnership with 3CX to promote the combination of the market leading software-based 3CX Phone System and the award-winning Grandstream IP phones and multimedia phones. This best-in-class product combination creates an excellent value and innovative solution for the SME market,” said David Li, CEO of Grandstream Networks.

“The combined 3CX & Grandstream solution is very easy to install and manage for customers, and is a great replacement for outdated proprietary phone systems. Because both products are standards-based, customers do not get tied in with one particular vendor and companies can buy best of breed, with full confidence in the complete solution,” said Nick Galea, CEO at 3CX.

The partnership has already resulted in benefits for customers and resellers: 3CX has shipped enhanced Grandstream phone support in Service Pack 4 of 3CX Phone System 9. It is now possible to provision and manage Grandstream phones from the 3CX management console, including the ability to upgrade the firmware network wide via the 3CX management console.

Grandstream has also launched a special reseller program which allows resellers and distributors to get rebates for selling Grandstream phones with 3CX solutions. 3CX was hereby one of the first suppliers to sign on with Grandstream’s reseller program as a result of the completion of extensive testing and 3CX getting full certification to Grandstream’s entire endpoints product line. More information can be found here.

About 3CX

3CX is the developer of 3CX Phone System – an open standard unified communications platform for Windows that works with standard SIP phones and replaces a proprietary PBX. 3CX is more manageable and can deliver substantial cost savings besides increasing productivity. 3CX Phone System has earned numerous awards; Windows Server Certification, Gold Award, Windows IT Pro magazine 2008 and a Best Buy Award by Computer Shopper Magazine. For more information visit:

About Grandstream

Grandstream Networks is an award-winning designer and manufacturer of next generation IP voice & video products for broadband networks. Grandstream’s products deliver superb sound and picture quality, rich telephony features, full compliance with industry standards, and broad interoperability with most service providers and 3rd party SIP based VoIP products. Grandstream is consistently recognized in the VoIP industry for their innovation, affordability and superior value in their products. Grandstream Networks is a private company headquartered in Brookline, MA with offices in Los Angeles, Dallas and China. For more information, please visit