Monday, November 8, 2010

Polish foundry forging ahead with 3CX Phone System

Large manufacturing companies use GUSS-EX to provide design, production planning and casting of machine parts. They also provide warehouse logistics services for clients that want to plan and optimize their storage systems. This foundry focuses on streamlining its operations and enhancing the competitiveness of the Polish foundry industry. GUSS-EX is based in Poland and recently expanded with new offices in Russia, Ukraine and Belarus.IT Manager of GUSS-EX, Piotr Rowinski, wanted to network these new offices to the Polish headquarters. While researching, he found that the current system they had was not scalable, it was extremely expensive, they were locked into one vendor and it was complicated to deploy to remote offices. Piotr decided that he needed to find an alternative solution and this is where 3CX stepped in.

3CX Phone System solved all the problems that Piotr was faced with, but also found 3CX to be flexible, low on cost, easy to manage and administer. 3CX works with standard SIP phones, supports various VoIP providers and is far less expensive than a traditional PBX.

After the installation of 3CX, GUSS-EX immediately noticed a rise in productivity since calls are not dropped or lost ‘on hold’. The management team was more than satisfied with the level of support and because of the user friendly interface, both users and administrator were up and running in no time with the new system.Piotr Rowinski says, “After I discovered 3CX I can’t really understand why people keep on spending so much money on their ‘old fashioned’ closed telecommunications systems.”

The full case study can be found here.

2 comments:

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